Returns/Cancellations

Returns

You must return your item(s) back to us no later than 30 days from the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns may be redeemed for exchange, store credit or a refund:

Exchange your item for a different product from our current collection. Any applicable price difference shall be covered by the customer.
If you choose store credit, you will receive the full value of your return, with no deductions.
If you choose to receive your money back to your original payment method, a USD 15 restocking fee will be deducted from the refund amount.

To complete your return, please click here

We offer free returns. Shipping label can be created from the link above.

Order Change/Cancellations

We begin processing all standard orders right away to ensure fast shipping. Because of this, changes or cancellations cannot be guaranteed once an order has been placed. This includes edits to items, shipping addresses, or cancellation requests.

Orders placed with an extended shipping timeframe may be cancelled if you contact us before the order is prepared for shipment. If you need to cancel one of these orders, please reach out to us immediately.

For all other orders, once processing has started, we’re unable to guarantee any changes or cancellations. If your request cannot be made in time, you’ll need to wait for the shipment to arrive and then follow our return process.

Please note: If an incorrect shipping address was entered and we were not contacted in time, we cannot guarantee correction or successful delivery.

Reviews Summary

Customers say they had a great experience with Verano Hill, praising the quality and craftsmanship of the bags they purchased. Many highlight the fast shipping and secure packaging, with orders often arriving earlier than expected. Consumers also noted that the bags look like Read More the photos online, which builds trust in the brand. Several reviewers mentioned receiving compliments when using their bags, and some shared that they are repeat customers due to their satisfaction with previous orders. Overall, people appreciate the style, durability, and accurate representation of the products.

Ordering process was easy & my item arrived in no time

Easy to order, arrived quick & high quality product! I love it, thank you Verano Hill!

First time I heard of Verano Hill was…

First time I heard of Verano Hill was on FB and loved the style of their handbags and affordable prices. I couldn't pass up the BOGO and bought 4 purses at one time, 3 of them genuine leather, for less than what I normally pay for one leather purse at Brahmin. First of all, fast shipping, only 7 business days, from China, packaged very well, hardware was protected with plastic, came with protective bags, quality of purse was very good. Definitely will purchase from them again. Thank you.

LOVE MY VH!

Ease of purchasing! Speedy receipt of merchandise! AMAZING PRODUCT! BEAUTIFULLY DESIGNED! EXCEPTIONAL QUALITY!!

JEN AT CUSTOMER SERVICE WAS AWESOME

JEN AT CUSTOMER SERVICE WAS AWESOME. SHE QUICKLY RESPONDED TO MY ISSUE. I ALSO WANT TO ADD THE PURSES I RECEIVED ARE BEAUTIFUL AND WERE SO WELL PACKAGED.

Linda bolsa

Super satisfeita. Bolsa elegante, excelente qualidade, a embalagem é linda e charmosa, superou minhas expectativas. Amei!

Customer Reviews

Returns/Cancellations